Where are you located?
350 Gunter Lane, Redwood City, CA 94065
What is the main office phone number?
Main office: 650.593.1915 TTY: 800.735.2922
Who is the Administrator of the Site?
Yamilet Albano, Site Administrator
Is an Occupancy Agreement required?
Yes, an Occupancy Agreement is a legal contract between each member and Heron Court Cooperative Homes. It is a standard form approved by the United States Department of Housing and Urban Development (HUD) that documents the rights and responsibilities of the interested parties. Occupancy Agreements are automatically renewed unless terminated by the member or the Board of Directors in accordance with the terms of the Agreement. Heron Court cannot terminate your Occupancy Agreement except for good cause.
What are a shareholders privacy rights?
A Shareholder has the same privacy as if your units were separates homes. When the Occupancy Agreement was signed, a shareholder agreed to let the Administrator and staff of this development enter your apartment at reasonable hours for purposes of repair and inspection. Except in emergencies you will always be notified in advance. Our staff will respect your right to privacy at all times.
Where do the Shareholders park?
Shareholders may park their automobiles in designated parking areas. There is one space per unit. There are additional unassigned open parking spaces available.
What are your business hours?
Monday thru Friday: 8:30am – 5:00pm
Who is your management company?
ALTON Management Corporation
7532 MacArthur Boulevard, Oakland, CA 94605,
Phone 510.663.0177
TTY: 800.735.2922
Fax 510.663.0176
www.altoncorp.com
Maintenance Requests
Maintenance requests may be made in person at the office or called in to 650.593.1915 (TTY: 800.735.2922). Requests are handled in the order received with the exception of emergencies. Emergencies are prioritized and handled immediately.
How does a Shareholder become a good member of the community?
Volunteer when we are looking for volunteers
Be a good neighbor
Pay your housing charge on time and in full each month
Report any security problems you see
Report any damages to co-op property you observe
Keep your unit in a good state of repair, reporting all problems promptly to the Co-op’s maintenance staff
When using the laundry room report any machines not working to maintenance
Let us know you observe any lights out in the common areas
Abide by the Pet By-Law
Abide by the Parking By-law
Do not disturb your neighbors with excessive noise
If you have ideas on how we can improve things, let us know
Attend all meetings of the General Members and take part in the decisions
Come out and help on clean up days
Join in on social activities
Bring the children out to kids events organized by the Co-op
Help organize social events
Pick up garbage when you see it
What are the Unit repair charges?
Shareholders are held responsible for damage caused by negligence or malicious destruction. Charges for repairs will be billed to the shareholder and are payable with the next month’s carrying charge.